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Terms of Service

Last updated: 28 May 2025

These Terms of Service (“Terms”) form a legally binding contract between you (“Customer”, “you”) and Qlanq OÜ, registry code 17226837, address Harju maakond, Tallinn, Kesklinna linnaosa, J. Vilmsi tn 47, 10115 (“Qlanq”, “we”, “our” or “us”). By accessing qlanq.com or placing an order, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and our Refund Policy (together the “Agreement”). If you do not accept any part of the Agreement, you must not use the Service.

1.  Definitions

  • “Service” – the online platform through which Qlanq offers paid translation services.
  • “Order” – a request for translation submitted via the website, including the text to be translated and the selected service options.
  • “Professional translation” – a translation carried out by a qualified linguist but not a sworn or certified translation under Estonian or any other national law.

2.  Scope of the Service

  1. Qlanq supplies professional translations intended for information and communication purposes only. They are not sworn, certified or otherwise suitable for official submission to courts, public registries or government bodies.
  2. The Service is offered to both consumers and business customers. Where the Customer is a consumer, nothing in these Terms diminishes the mandatory rights granted by Directive 2011/83/EU, the Estonian Consumer Protection Act or other applicable law.
  3. We reserve the right to refuse or cancel any Order that contains unlawful content (e.g. hate speech, child sexual abuse material, instructions facilitating crime) or would infringe third-party intellectual-property rights.

3.  Ordering & Contract Formation

  1. Prices and delivery times displayed on the product page constitute an invitation to treat. Your Order becomes binding once Qlanq has issued a written confirmation e-mail.
  2. All prices are shown in euros (€).
  3. Payment is due in full at checkout via the supported payment gateways. We do not store full card details; see Section 10 and our Privacy Policy for data-handling details.

4.  Delivery

  1. Completed translations are delivered electronically to the e-mail address or download link provided in the Order.
  2. For Urgent orders, our same-day guarantee applies as set out in the Refund Policy.
  3. A translation is deemed delivered when we transmit the file from our server, evidenced by system logs. We are not liable for delays caused by spam filters or incorrect contact details supplied by the Customer.

5.  Quality & Rectification

  1. We exercise reasonable skill and care, engaging competent translators and standard QA procedures.
  2. If you believe the delivered translation contains objective errors, you must notify us within 14 days of delivery. Qlanq will review and, where justified, correct the text free of charge under the process described in the Refund Policy.
  3. Stylistic preferences, terminology choices or re-writes requested after delivery are outside the scope of error rectification and may incur an additional fee.

6.  Cancellation & Refunds

Orders may be cancelled and refunds granted only in the circumstances and on the scale set out in our Refund Policy, which forms an integral part of these Terms.

7.  Intellectual Property

  1. By submitting source material, you represent that you own the necessary rights or licences to have it translated and to authorise Qlanq and its subcontractors to process it.
  2. Upon full payment, Qlanq assigns to you all transferable intellectual-property rights in the translated text, subject to any pre-existing rights in glossaries, translation memories or CAT software.
  3. Qlanq may retain an anonymised copy of the translation solely for internal glossaries and quality-improvement purposes, unless you instruct us otherwise in writing.

8.  Data Protection

We collect and process personal data in accordance with the Qlanq Privacy Policy, which explains your GDPR rights, the categories of data collected and the legal bases for processing.

9.  Liability & Disclaimers

  1. No certified use. Translations supplied under these Terms are not sworn, certified or notarised. Qlanq makes no warranty that they will be accepted by courts, embassies, notaries or any public body.
  2. No consequential damages. To the fullest extent permitted by law, Qlanq shall not be liable for indirect, incidental or consequential losses (including loss of profit, business, reputation or data) arising out of the use or inability to use the Service, even if advised of the possibility of such damages.
  3. Cap on liability. Qlanq’s aggregate liability under or in connection with any Order is limited to the total amount paid by you for that Order.
  4. Misuse. Qlanq is not responsible for the consequences of any decision made or action taken by the Customer or third parties based on the translated content.
  5. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter that cannot lawfully be limited under Estonian or EU law.

10.  Cookies & Technical Data

The website uses essential cookies for session management and optional analytics cookies subject to your consent. Details are set out in our Privacy Policy.

11.  User Obligations

You agree to:

  • Provide accurate, lawful and non-infringing source material;
  • Keep account credentials secure;
  • Refrain from disrupting or reverse-engineering the Service;
  • Comply with all applicable export-control, sanctions and data-protection regulations.

12.  Force Majeure

Neither party shall be liable for failure to perform its obligations (other than payment obligations) if the failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, war, civil unrest, government restrictions, power or internet outages.

13.  Changes to the Agreement

We may amend these Terms from time to time. Material changes will be notified on the website or by e-mail at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

14.  Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of Estonia without regard to its conflict-of-law principles. Any dispute that cannot be settled amicably shall fall under the exclusive jurisdiction of the Harju County Court in Tallinn, Estonia. Consumers may also submit disputes to the Estonian Consumer Disputes Committee or through the EU Online Dispute Resolution platform.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force. The headings are for convenience only and do not affect interpretation.